privacy policy

privacy policy

Last updated: 27 August 2026

THE S7UDIO PTY LTD operates the S7UDIO.

We respect your privacy and aim to handle personal information in a clear and responsible way.

This Privacy Policy explains the types of personal information we may collect, why we collect it, how we may use it, and how you can contact us about your information.

What Information We May Collect

Depending on how you interact with the S7UDIO, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Booking and enquiry details

  • Event or production information

  • Payment and transaction information

  • Communications you send to us

  • Information submitted through website forms

  • Information provided through the S7UDIO website assistant

  • Information relating to incidents, complaints or requests

  • CCTV footage recorded at the studio

We do not ask clients to send payment card details, passwords, access codes or other sensitive authentication information through the website assistant.

How We Collect Information

We may collect personal information when you:

  • Make a studio booking

  • Submit an enquiry

  • Complete a website form

  • Use the S7UDIO website assistant

  • Contact us by email, phone or another communication method

  • Attend or use the studio

  • Interact with our website or booking systems

Some information may also be collected automatically through the systems and service providers used to operate our website, booking platform and online services.

Why We Collect and Use Information

We may collect and use personal information to:

  • Respond to enquiries

  • Manage studio bookings

  • Manage event and production enquiries

  • Communicate with clients

  • Provide studio access and booking information

  • Process payments and transactions

  • Provide customer support

  • Manage changes, cancellations or booking issues

  • Investigate incidents, complaints or safety concerns

  • Maintain the security of the studio

  • Improve our services and website

  • Maintain business and administrative records

  • Comply with legal or regulatory requirements where applicable

We will generally use personal information only for the purpose for which it was collected, or for a related purpose where appropriate.

The S7UDIO Website Assistant

The S7UDIO website may include an online assistant that helps visitors with studio information and enquiries.

If you choose to provide your name and email before starting a chat, those details may be used to identify your conversation and assist with your enquiry.

Chat messages may be stored so the S7UDIO team can review enquiries, maintain records and assist with follow-up where required.

You may choose to continue without providing your name and email for general enquiries.

Please do not provide payment details, passwords, studio access codes, authentication codes or other sensitive information through the website assistant.

Payments

Payments may be processed through third-party payment providers.

The S7UDIO does not require clients to send full payment card details directly through the website assistant, email or other general enquiry channels.

Payment providers may collect and process payment information under their own privacy policies and security practices.

CCTV

The S7UDIO premises are monitored by CCTV for security and safety purposes.

CCTV footage may be reviewed where appropriate in connection with:

  • Security incidents

  • Accidents

  • Property damage

  • Safety concerns

  • Disputes or other incidents occurring at the studio

CCTV footage is not generally provided to other clients or members of the public simply on request.

Requests concerning CCTV footage may need to be reviewed by the S7UDIO team and may be subject to privacy, legal or security considerations.

Disclosure to Service Providers

We may use third-party service providers to help operate the S7UDIO and our online services.

These may include providers involved in:

  • Website hosting

  • Booking systems

  • Payment processing

  • Email

  • Cloud storage

  • Automation and workflow systems

  • Customer enquiry management

  • Analytics and website functionality

Personal information may be processed by these providers where necessary for them to provide services to us.

We do not sell personal information to third parties.

Overseas Processing

Some of the third-party technology and cloud services used by the S7UDIO may process or store information outside Australia.

The locations used by these providers may change from time to time and may depend on the service being used.

Where relevant, information may be handled in accordance with the privacy and security practices of those service providers.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online service, electronic communication or storage system can be guaranteed to be completely secure.

Clients should avoid sending sensitive information through ordinary website chat, email or other unsecured communication channels.

How Long We Keep Information

We may retain personal information for as long as reasonably necessary for:

  • Providing services

  • Maintaining booking and enquiry records

  • Resolving disputes or incidents

  • Accounting and administrative purposes

  • Legal or regulatory requirements

Information that is no longer reasonably required may be deleted or de-identified where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to:

  • Request access to personal information we hold about you

  • Ask us to correct information that is inaccurate or out of date

  • Ask a question about how your information has been handled

We may need to verify your identity before providing access to personal information.

Privacy Concerns or Complaints

If you have a concern or complaint about how the S7UDIO has handled your personal information, please contact us.

We will review the matter and respond where appropriate.

Email:
hello@thes7udio.space

Phone:
0412 346 037

Changes to This Policy

We may update this Privacy Policy from time to time if our systems, services or information-handling practices change.

The latest version will be published on the S7UDIO website.

Contact

THE S7UDIO PTY LTD

Unit 7, 184 Railway Parade
Bassendean WA 6054
Western Australia

Email:
hello@thes7udio.space

Phone:
0412 346 037